[Evaluation of a telephone hotline for a university hospital's operational hygiene team]

Chrystèle Bidon; Céline Bourigault; Reynald Mangeant; Géraldine Marquot; Anaïs Andreo; Didier Lepelletier

doi:10.1016/j.soin.2024.09.002

[Evaluation of a telephone hotline for a university hospital's operational hygiene team]

Soins. 2024 Nov;69(890):10-16. doi: 10.1016/j.soin.2024.09.002. Epub 2024 Oct 28.

[Article in French]

Authors

Chrystèle Bidon¹, Céline Bourigault², Reynald Mangeant², Géraldine Marquot², Anaïs Andreo², Didier Lepelletier²

Affiliations

¹ Unité de gestion du risque infectieux, service d'hygiène hospitalière, pôle hospitalo-universitaire 11, centre hospitalier universitaire de Nantes, 5 rue du Professeur Yves-Boquien, Bâtiment le Tourville, 44093 Nantes Cedex, France. Electronic address: chrystele.bidon@chu-nantes.fr.
² Unité de gestion du risque infectieux, service d'hygiène hospitalière, pôle hospitalo-universitaire 11, centre hospitalier universitaire de Nantes, 5 rue du Professeur Yves-Boquien, Bâtiment le Tourville, 44093 Nantes Cedex, France.

PMID: 39515903
DOI: 10.1016/j.soin.2024.09.002

Abstract

Hotlines are remote systems that provide a direct link with professionals and rapid answers to their questions. In 2023, the hygiene operations team at Nantes University Hospital carried out an evaluation of its system five years after its introduction, involving 727 professionals. They were satisfied with the time and quality of the service provided, as well as with the scientific input received.

Keywords: hotline; infectious risk; operational hygiene team; permanence; prevention; prévention; risque infectieux; équipe opérationnelle d’hygiène.

Publication types

English Abstract
Evaluation Study

MeSH terms

France
Hospitals, University* / standards
Hospitals, University* / statistics & numerical data
Hotlines* / standards
Hotlines* / statistics & numerical data
Humans
Hygiene / standards